Return & Refund Policy

At Arnikasoft, your pet's happiness and your satisfaction are our top priorities. If something isn’t quite right with your order, we’re here to help and make the process as smooth and paw-sible as can be for you and your furry companion. 🐶🐱

1. Return Eligibility & Timeframe We offer a 30-day return policy, so you have 30 days from the date you receive your item to request a return.

To be eligible:

  • The item must be unused, unwashed, and in the same condition as received
  • All original packaging, tags, and accessories must be included
  • Proof of purchase (order confirmation or receipt) is required

2. How to Start a Return To initiate a return, please email us at: support@arnikasoft.com

If approved:

  • We’ll send you a return shipping label (where applicable)
  • You’ll get clear step-by-step instructions on how to pack and ship

Important:

  • Unauthorized returns will not be accepted.
  • For non-quality issues (change of mind, wrong size, etc.), the customer covers return shipping costs.

3. Damaged, Defective, or Incorrect Items Please check your order right away when it arrives—your pet might already be sniffing it! If the item is:

  • Damaged
  • Defective
  • Incorrect

Contact us right away at support@arnikasoft.com. We’ll review photos/details and arrange a quick fix (replacement, refund, or resolution).

4. Exceptions / Non-Returnable Items For hygiene, safety, and legal reasons, the following cannot be returned:

  • Custom or personalized products
  • Pet hygiene/personal care items (e.g., used grooming brushes, opened treats/chews)
  • Hazardous materials, flammable items, etc.
  • Original shipping fees

We also cannot accept returns on:

  • Sale/clearance items
  • Gift cards

Not sure if your item qualifies? Just ask us first—we’re here to help!

5. Exchanges We don’t offer direct exchanges right now. To swap for a different size/color/style:

  • Complete the return process (once approved)
  • Place a fresh order for the new item

This keeps things moving quickly so your pet gets the perfect gear faster.

6. European Union – 14-Day Cooling-Off Period Orders shipped to an EU country come with the legal right to cancel/return within 14 days—no reason needed.

Items must be:

  • Unused and in original condition
  • With all packaging and tags
  • Accompanied by proof of purchase

7. Refunds After we receive and inspect the returned item:

  • We’ll email you about approval/rejection
  • Approved refunds go back to your original payment method within 10 business days

Note:

  • Your bank/credit card may take extra time to show the credit
  • If it’s been 15 business days since approval with no refund, email us at support@arnikasoft.com

8. Refused Shipments & Dispute Resolution Want to cancel before delivery or need a refund? Contact support@arnikasoft.com immediately.

Please avoid starting a chargeback with your bank first—it can slow things down a lot. We always prefer to solve issues directly and fairly.

9. Late or Missing Refunds Still waiting? Try these steps:

  • Double-check your bank/statement
  • Ask your card issuer (processing delays happen)
  • Contact your bank for more info

If everything’s checked and still no refund, reach out to support@arnikasoft.com

10. Return Address You must use the return shipping label we provide—do not ship without it. Living Accessories Ceannis Limited 8 Java Road, Flat 07, 6th Floor, Wellborne Commercial Centre North Point, Hong Kong Phone: (852) 2958 0365

Thank you for shopping with Arnikasoft — where stylish, thoughtful pet accessories meet caring service.