Shipping & Delivery

The Arnikasoft Promise

At Arnikasoft, we believe the joy of pet parenting starts with thoughtful, caring service. That’s why every order is handled with extra love — from the moment you place it to the moment your pet’s new favorite thing arrives at your door.

To keep things sustainable, prices fair, and delivery fast, most of our pet accessories ship from our dedicated fulfillment centers specializing in quality pet gear. This lets us bring you beautifully designed, pet-safe items with reliable speed.

1. Order Processing & Shipping Fee

Every order receives a careful check to ensure it meets our pet-parent standards before heading out.

Processing Time: 1–3 business days

Shipping Fee:

• Standard Shipping: For orders below the free shipping threshold, a flat-rate fee of $5.99 applies at checkout.
• Free Shipping Offer: Complimentary Standard Shipping on all orders over $45.98.

Please Note: During busy seasons (holidays, big pet events), processing may extend to up to 5 business days.

2. Estimated Delivery Times

Our pet products ship from global partner facilities, so delivery times vary slightly by location.

We appreciate your patience — the perfect toy, bed, or collar is worth the short wait for your furry friend!

3. Order Tracking

Once shipped, you’ll receive a shipping confirmation email with your tracking number. Track anytime on our website or via platforms like 17Track.

Tracking Updates:

Allow 1–3 business days for tracking to show movement after label creation. If it doesn’t update right away, don’t worry — your package is en route.

4. Customs, Duties & Taxes

International orders ship DDU (Delivered Duty Unpaid). This means:

• Any customs duties, import taxes, or local fees are the customer’s responsibility
• Arnikasoft is not liable for delays during customs clearance
• Customs charges are rare for most pet accessories, but vary by country

5. Order Changes & Cancellations

We move quickly to prepare and ship your pet’s order. If you need to update your shipping address or cancel, please contact us at support@arnikasoft.com within 12 hours of placing the order.

Once processing starts, changes or cancellations are no longer possible.

6. Lost or Damaged Packages

Your pet’s happiness (and yours) is our top priority.

Damaged Items If something arrives damaged:

• Email us clear photos within 72 hours of delivery
• We’ll arrange a free replacement as quickly as possible

Lost or Stolen Packages

Arnikasoft is not responsible for packages lost or stolen after tracking shows “Delivered.” If tracking says delivered but you can’t find it:

• Check with neighbors, family, or delivery spots
• Contact the carrier right away to file a claim

We’ll happily supply all tracking details to help with your claim, but we cannot refund orders marked as successfully delivered to the provided address.

Questions about shipping? We’re here for you. Email: support@arnikasoft.com Phone: (852) 2958 0365

Arnikasoft is operated by Living Accessories Ceannis Limited. All shipping and fulfillment follow international trade standards.

Thank you for choosing Arnikasoft — where every delivery brings a little more tail-wags and cuddles.