Privacy Policy

Last Updated: March 13, 2026 At Arnikasoft, we are committed to earning and maintaining the trust of our pet-loving customers. This Privacy Policy explains how we collect, use, protect, and disclose your Personally Identifiable Information (PII) when you visit our website or make a purchase.

1. Information We Collect We collect information to deliver a seamless, stress-free shopping experience for you and your pet.

Information You Provide When you:

  • Place an order
  • Create an account
  • Subscribe to our emails
  • Contact customer support

We may collect:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment-related information

Automated Information When you browse our site, we automatically collect:

  • Your IP address
  • Device and browser information
  • Interaction data via cookies and similar technologies (see Section 5)

2. How We Use Your Information We use your information to:

  • Order Fulfillment: Process payments, ship your pet's goodies, and send confirmations/tracking updates
  • Customer Experience: Personalize recommendations (e.g., suggest the perfect toy or bed for your furry friend) and improve our site/products
  • Communication: Respond to your questions or, if you opt in, send news about new pet arrivals, promotions, or tips
  • Security & Fraud Prevention: Protect against fraud and keep your orders safe

3. Data Protection & Security Your data's safety matters to us as much as your pet's well-being.

  • Encryption: Sensitive payment info is transmitted via Secure Socket Layer (SSL) and handled by our secure payment gateway
  • Access Control: Data is stored on protected networks, accessible only to authorized team members bound by confidentiality
  • No Card Storage: Living Accessories Ceannis Limited does not store credit/debit card details after transactions complete

Payments are securely processed through trusted third-party gateways like PayPal or Stripe.

4. Third-Party Disclosure Living Accessories Ceannis Limited (operating as Arnikasoft) does not sell, trade, or transfer your PII to outside parties for their independent use, except trusted service providers who assist with our operations (e.g., shipping, analytics).

Advertising & Marketing Partners We work with select partners to show relevant ads using cookies/pixels. These may include:

Partners collect data under their own policies. Opt out via their links or browser settings.

5. Cookies Policy We use cookies to enhance your experience. Cookies help with:

  • Strictly Necessary: Site basics (cart, checkout)
  • Analytics & Performance: Understand usage and improve the site
  • Marketing: Deliver relevant pet product ads

For Shopify cookie details, visit: https://www.shopify.com/legal/cookies (last checked/updated January 2026). Manage/disable cookies in your browser settings (some features may be affected).

6. Third-Party Links Our site may link to external sites/services with their own privacy policies. Arnikasoft is not responsible for their practices.

7. California Online Privacy Protection Act (CalOPPA) & Related Rights We comply with CalOPPA and applicable laws (including CCPA/CPRA updates effective 2026):

  • Browse anonymously
  • Policy visible and updatable here
  • Update/correct data via account or by contacting us
  • We honor Do Not Track (DNT) signals where feasible
  • California residents may have rights to access, correct, delete, or opt out of certain data uses. Contact us to exercise rights.

8. Children’s Privacy (COPPA) We do not knowingly collect data from children under 13. If you believe we have, contact us immediately for prompt removal.

9. Fair Information Practices & Data Breaches In the rare event of a breach, we will:

  • Notify affected users via email within 7 business days
  • Post notice on our site within 7 business days

10. CAN-SPAM Act Compliance We use emails for order updates and (with opt-in) promotions. We follow CAN-SPAM:

  • No misleading subjects/senders
  • Clear promotional identification
  • Easy unsubscribe in every email
  • Prompt opt-out honoring

11. Contact Us Questions about this policy or your data? Reach out:

  • Entity Name: Living Accessories Ceannis Limited
  • Email: support@arnikasoft.com
  • Phone: (852) 2958 0365
  • Business Address: 8 Java Road, Flat 07, 6th Floor, Wellborne Commercial Centre, North Point, Hong Kong

Thank you for trusting Arnikasoft—we're dedicated to keeping your information safe so you can focus on the joy of pet parenting.